Contact & help
We are here to help.
A question about your session, your replay, a reading you ordered or a payment? Write to us and tell us what happened: we answer every message.
Write to us
Include the email address used for your quiz or your order. Please never send your password or card details.
You might find your answer here
Where is the link to my kundli session?
It is in the email sent right after your quiz. Look in your spam or promotions folder too. Still nothing? Write to us from the address you used in the quiz and we will send it again.
How do I watch my replay?
Open the link in your email. If you bought your Complete Kundli Reading, you can also sign in to your account with the same email address. Your replay stays available for 60 days after your session.
I entered the wrong birth time or place.
Write to us with the correct details. For a reading you ordered, we correct it before preparing it. For a quiz session, take the quiz again with the right details.
When will I receive the reading I ordered?
Within 48 hours of your order, or 24 hours with priority delivery, by email. If a detail needs checking, we write to you first.
My payment went through but I can’t open my reading.
Please contact us before paying again, with your email address and the date of the payment: we will restore your access or refund you.
A refund or my personal information
Write to us with your request and the email address used for your order. You can also read our terms of service and our privacy policy.